Some users may receive the following error when trying to connect to our PPTP service:

Error 619: 1. The port was disconnected (or Error 645, Dial-Up Networking could not complete the connection to the server and Error 930, The authentication server did not respond to authentication requests in a timely fashion.

Troubleshooting Steps for Error 619

1. Triple check your VPNSecure username (not email and lowercase) and password is correct by logging into our members area. New password changes can take up to 5 minutes to sync across all servers.

2. Your personal firewall. It must be configured to allow a pptp vpn connection from your computer. A pptp connection requires port 1723 and support for the TCP/IP GRE protocol (protocol # 47).

3. Your personal router (if you are at home). It needs to be configured to support pptp vpn pass through. It is usually under the advanced tab when you log into your router/firewall appliance. Some older models will need to have a newer version of the firmware installed. You can download this from the vendor's websites.

4. The network you are on may actively block a pptp vpn by policy. Some networks may have old routers that do not support GRE. If you do not own these networks the only thing you can do is talk to tech support.

5. If all else fails and you are running windows, delete and recreate the vpn definition. Windows will corrupt the registry from time to time.

6. If you are at home and it just stops working turn off your router for about 30 seconds. 

This should help solve most of the error 619 mysteries.